We will hold the line and notify you as soon as one of the reps is available. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114807684', '');}, 'log_autolink_impression');flight operations to Australia so I also cancelled the ticket and applied for the refund: Ticket had two parts: One was owned by Oman air and other was owned by Etihad Air. If you travel frequently, its best to fly through one airline consistently so youll have much better chances at receiving a refund. I was told on 7/12 that I would be charged a $100 cancellation fee since I was changing my arrival time on my flight within 24 hours. was very rude and took our problem personal. Consumers filing complaints will find a category that they can choose for COVID related complaints. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. Keep up the great work Mr. Nagel. The global pandemic significantly affected our ability to receive phone calls. That is all I want to say, but your form keeps asking me to add words so I am getting frustrated with CheapOair again. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. Here's what you can do when airlines keep your cash, give vouchers - WEWS I told her I didn't want a credit; I needed a refund. I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. PAOLI, Pennsylvania (WPVI) -- Action News has an update on a Troubleshooter story from last week about a. They would not refund the first money then charged our credit card again for the same flight or ticket. It may also be late if your dependents' information doesn't . Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? He refused to send me an email stating that I had cancelled the reservation within 24 hours. I protested until the end of the conversation, but he wouldn't budge. A lower fair came up for a certian date and I booked it. Overview CheapOair has a rating of 4.42 stars from 174,726 reviews, indicating that most customers are generally satisfied with their purchases. This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. CheapOair has a loyalty program, deeply discounted fares and an easy booking system, and we recommend the company for budget-savvy travelers and customers looking for cheap flights. Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. Cheapoair is owned and operated by Hahn Air out of Belgium. Applies to bookings for 3+ travelers. I got two airline reservations to Puerto Vallarta thru CheapOAir. Were the charges all correct, flight numbers correct, dates and names all correct? We are still waiting for a response. It took me four hours on the phone but I got it cancelled with full refund. I found it easy to use as an older and not very tech savvy client. It is so easy to navigate the Cheapoair.com site and the prices are reasonable. You will need to log in and provide your flight details and email address. [Resolved] CheapOair Review: refund issues! - ComplaintsBoard.com Top 262 CheapOair Reviews - ConsumerAffairs The Benefits of Online Check-In: Heres Everything You Need to Know! How To Check the Status of My CheapOair Refund Request. The Better Business Bureau has received 1,421 complaints about it in the last three years. So save your money. In terms of their BBB rating: please see the overview of ratings here: https://www.bbb.org/overview-of-bbb-ratings. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. It has resulted into long wait times on calls. I finally got in touch with the booking agent and informed him of what I had found out. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? Again, i've been in dealing with cheapoair for over 6 weeks! Whether or not youre eligible for a refund on a plane ticket, hotel booking, or car rental will depend on the supplier. If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). I booked a return ticket from Bahrain to Adelaide n back in March 2020. Fares are subject to availability and may change without notice. The airline industry, though it does a lot of good, is quite confusing for the average American. I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. The 24-hour refund rule. Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely. I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. If the airline is not classifying the canceled flight as refundable we must abide by their decision.". We understand that traveling can be a hassle. I asked to be transferred to a supervisor, and was told that the next person was one. The password you receive will be valid for only three hours. Flights are easy to book and the prices are comparable if not less than other sites. CheapOair Compassion Exception Policy Explained, U.S. Military (traveler + immediate family). We did not hear back from the customer. Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. Their business profile notes that they have 1,421 complaints closed in the last three years, with 808 in the last 12 months. I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo. CheapOair.com responsible for refund - SFGATE The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure. Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. So then he replied that I can cancel and receive all the funds back except $1. 175,119 Reviews of Cheapoair.com - Sitejabber https://www.cheapoair.com/support/coronavirus-alert#support-form, https://www.cheapoair.com/giftcards/Refund, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/complaints, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/customer-reviews, Report: Almost half of LGBTQ young people considered suicide, Commissioner Outlaw returns to full duty after car crash, 'Yes, I'm afraid': 2 arrested after violent chase through neighborhood. It shouldnt take more than 90 days before you see the funds in your account. Enter Promo Code at time of check out. As a travel advisory company selling insurance on auto rentals, they should know this and refrain from selling insurance/. If you cancel the insurance after ten days, you wont be eligible for a refund. I've been trying to get a status on my refund for booking #502367 since 7/17/07 (More than 6 weeks). The first representative asked me if I wanted to confirm my reservation. Many booked flights was canceled due to covid which have caused a huge problem for travel agencies and airlines. The company left an official comment on this complaint. 2006-2018 Fareportal, Inc. All rights reserved. Customers can manage their travel on the go, receive live updates on itinerary changes or notifications and earn up to two times the amount of points by booking through the app. CheapOair Phone, Email, Address, Customer Service Contacts