Contact your Account Manager if you have one. After your initial term you will stay active until you upgrade, disconnect or switch. Getting an intermittent wireless signal? Very happy. The customer service assistant was helpful and supportive. We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. You can access your own voicemail box by pressing the envelope button on the phone or by dialling 555 and your group voicemail but dialing 556. Terrible service and I cannot wait to leave this company. A PUK code is your Personal Unblocking Key, you will need this if your handset or SIM become locked. I'll drop you a Private Message to get more info just in case there's something we can do to help out. Hi Ann, we are delighted to hear that you had a great experience with our service. Our information security and business continuity policy is available upon request. more. i had to withdraw my complaint, wait to get the call details via subject access, then put in a new complaint, from which my 8 weeks to go to the ombudsman will restart. on 08043921. Your PIN code is an added security feature for your SIM. Since no one else is posting here, i will try to keep you all updated. 12:52. So I let my other half organise his mobile contract a few years and he chose 02 then when he tried to contact them about something it seemed that he was under Aerial Direct. Saves any middleman intervention and they have successfully sorted out many problems. 05-10-2017 09:22. If this doesnt work call 1780 free from your mobile, or +447802 090 100 and you will then receive a text to tell you the correct number to call. on 15:18, on Check that the power adapter is correctly connected to the mains socket. A fifth company, Central Research, Inc., is new to . Charlotte was very polite and explained everything to me in a way I could understand We even had a giggle which was nice, Hi Sharon, thank you for your excellent feedback. on Hire the top business lawyers and save up to 60% on legal fees. Bismark So things were out until about mid May. Call recordings can be obtained by single calls or an entire archive of the last 21 days. on After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. Hi@MercedesSyes a private message would be great! Solved: O2 or Aerial - who am I with? and why has my phone - O2 We are delighted to hear that you had a great experience with our service. First, You Gotta Call DirecTV. Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. Gather up all your account information and call DirecTV at 1 (800) 531-5000. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We are a broker not a lender (FCA Registered Number: 729695). STAC code: We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. This is when you transfer your existing phone number to your new mobile phone and/or contract. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. All rights reserved. We also ensure all reviews are published without moderation. i havent had time to submit my SAR for the calls since i've been super busy but i am going to do it tomorrow. protect and process the data you submit. customer More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Firstly, check that the Do Not Disturb (DND) is deactivated on your phone. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. Wireless Access Points are a great way to scale your business without compromising your wireless connectivity performance. Markets Act 2000. The assistant that dealt with my query was very knowledgeable and helpful. Deal alerts which were costing me 1.50 a time and also about my high bills It goes against our guidelines to offer incentives for reviews. 13:13 Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. We would love to help you make any changes you need to your price plan or allowances, to explore this please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 4 days ago. Give us a call on 01329 558 558 and speak to on The assistant that dealt with my query was very knowledgeable and helpful. Connect your business to the world, effortlessly. conclusion - if you have been missold a business contract by aerial direct, do not be fooled. By clicking Accept, you consent to the use of cookies. They explained everything in a non-technical way so it was easy to understand. I was treated with courtesy and my query was dealt with quickly. Financial Conduct Authority for certain types of consumer credit lending and credit related 5 days ago, Peter Dixon If you ever need us please don't hesitate to call us on 01329 558 558. You do not want to keep your current mobile number your new network provider will give you one. Duh! Not sure which service you use? If you are getting an error related to your sim this can often be solved in the following ways: Check that the SIM is inserted correctly. A contract cancellation is not an unusual event in the life of a contractual agreement. Shirley Walters 13:17, on We provide our customers with award-winning services. Barbara Roper Try the call again and your phone will pick up the nearest mast to you and the signal will continue working. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. For a PAC, text PAC to 65075. 4 days ago, Vicky Grant Aerial Direct Limited is authorised and regulated by the Following that, if all the cables are secured, please turn your router off and on (note: carry this action out at the router and not the mains socket). This can be done by accessing the desired mailbox and then pressing 0. Mobile phones work using radio signals therefore sometimes a small change in position can affect the signal. Yes. 4 days ago, Vicky Grant Total settlement amount . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If its happening where or when you think it shouldnt, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. everything thats going on at Aerial Direct. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Contact your Account Manager if you have one. Tail right, part number 45668. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb. on Cant get a dial tone? 4 days ago, I made the call about S P Two 12:55, on Once youve signed up, well put the request in to take over your services with your current supplier. Without attachments, the average email uses between 10 and 30KB of data. Here are a few examples, to give you a rough idea. i will continue to update as things progress. The Citizens Advice Bureau would be a good place to start. @django90That may have been the case before now. This website uses cookies. 4 days ago, I made the call about S P Two Try the following to remove the dust: Turn off your phone and remove the SIM card Im having nothing but problems with my 02 business account from Aerial Direct. I was ok with it, claimed to be offering a better deal etc and I ended up agreeing to a deal etc and tbh I hadnt had any issues with them..took out another deal in 2015 for an iPhone 6. then we come to this year, I was called as I was up for renewal this yearsaid I wanted to upgrade to an iPhone7, but the salesman gave me the usual speil of a better deal and I ended up getting a 5 discount (guess you have heard this before right) this wasnt for an iPhone7 this was for an iPhone6 my existing handset.